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Basic Customer Service Skills: Survival Skills-Dealing with Difficult Situations
On Demand
This webinar provides direction to manage difficult customer situations so that the customer and you feel good in the end. This course explores the service recovery process and the related do’s and don’ts to regain a satisfied customer. Audience: general This course is provided by Missouri Department of Health and Senior Services.
Upon successful completion of the post-test, you will receive a certificate of completion in the Transcript area of your Workspace.