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Operationalization of Performance Management Leads to Quality Improvement
Description:
Having a strong performance management program is contributory to the growth and overall success of a public health agency. Having cross-divisional collaboration, strong operating procedures, and a system for identifying evidence-based, actionable Quality Improvement projects not only makes good business sense, but it’s also instrumental to the betterment of services and initiatives provided to the community, promoting good population health, and advancing the field of Public Health. CCPHC has established a performance management program which practices all of this, while fostering a Culture of QI within its organization. This session will share best practices and lessons learned from implementing a new performance software to developing a new organizational performance management system in 2022. Part one of performance management series.
After attending the webinar, attendees will be able to
1) Learn about the important role that cross-divisional collaboration has in operationalizing Performance management (PM)
2)Understand the importance of a well-established PM Standard Operating Procedure (SOP) and tracking system and
3) Describe how the cross-divisional collaboration and a well-established PM SOP lead to identifying evidence-based, actionable Quality Improvement (QI) projects within the agency.
Funding acknowledgement:
Objectives:
Learn about the important role that cross-divisional collaboration has in operationalizing Performance management (PM).
- Understand the importance of a well-established PM Standard Operating Procedure (SOP) and tracking system.
- Describe how the cross-divisional collaboration and a well-established PM SOP lead to identifying evidence-based, actionable Quality Improvement (QI) projects within the agency.
Speaker:
Ashley Wegener, MPH, is the Deputy Director at CCPHC. During the Performance Management System implementation, Ashley directly oversaw progress and provided technical expertise in execution. Ashley possesses 14 years of progressively responsible experience in state and local public health fields.