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Beyond Words: Reading the Hidden Communications in Your Professional Interactions

On Demand

Course Overview

Course Quality Rating

Course Description
Research shows that an amazing 60-90% of our communication is nonverbal. So just what is it that others are telling with their gestures, expressions and other body language? What is being conveyed to others? And how can one use this information to better manage clients and colleagues?
Researcher and trainer Dr. Anne Beall will explain the basics of reading others and show how to interpret several elements of communication that are often overlooked in professional interactions.

This webcast is provided by American Management Association and will require a secondary login and/or registration. Click the LAUNCH button below to start or be taken to the webcast.

Target Audience
Professionals seeking information of reading the hidden communications in their professional interactions.

Learning Objectives
Upon completion of this webcast, the learner will understand the key concepts:

  1. Micro-expressions, which are often unseen, reveal emotions people are trying to hide
  2. What the eyes tell about how interested a person is in what you’re saying, how much he or she likes you, and how difficult it is for that person to discuss that topic
  3. What gestures can tell about how people visualize things in their minds
  4. What adaptors are and what they reveal

Council of Linkages Core Competencies for Public Health Professionals (COL)/COL Tier(s)
None listed

Professional/Disciplinary Competencies
None listed


Credit /CEU
None available

1 hr.

None listed

Course Publication Date
September 1, 2010

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