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The Simple Way to Get Through to Difficult People

On Demand

Course Overview

Course Quality Rating

Course Description
Whether the person is a harried colleague, a stressed-out client, or an insecure spouse — things can only go from bad to worse if emotional barricades cannot be broken through.
During this Webcast, Mark Goulston will explore a number of powerful yet simple, easy-to-apply techniques to reach through these barriers and have the message be heard and understood.

This webcast is provided by American Management Association and will require a secondary login and/or registration. Click the LAUNCH button below to start or be taken to the webcast.

Target Audience
People seeking knowledge on breaking through emotional barriers.

Learning Objectives
Upon completion of this webcast, the learner will understand the key concepts:

  1. Specific signs that identify the ""high maintenance"" people in your life
  2. How and why “impossible” people get under your skin
  3. Methods for effectively getting through to these people without the fear of ever making it worse
  4. Skills that will help you easily confront current situations that you are avoiding
  5. Ways to win increased respect from others and confidence in and respect for yourself for dealing with difficult situations head on

Council of Linkages Core Competencies for Public Health Professionals (COL)/COL Tier(s)
None listed

Professional/Disciplinary Competencies
None listed


Credit /CEU
None available

1 hr.

None listed

Course Publication Date
August 26, 2009

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